Privacy Policy 918wallet – How We Protecting Your Information

This Privacy Policy ("Policy") is published by 918wallet ("we", "platform", or "918wallet") and explains how we collect, process, store, and protect your personal data as a member or visitor of the 918wallet platform.

This policy is formulated in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and internationally recognised privacy principles. As a platform operating in Malaysia and serving Malaysian members, we view compliance with the PDPA not merely as a legal obligation, but as a testament to the trust you place in 918wallet.

This policy applies to all information collected through the 918wallet website, the 918wallet mobile app, and all communication channels between you and us. By using the 918wallet platform, you agree to the terms of this Privacy Policy as read together with Terms & Conditions us.

918wallet collects various categories of personal data necessary to provide a safe, fair, and legally compliant platform. The categories we collect are as follows:

2.1 Identity & Contact Data

• Full name as stated on your Malaysian identity card (MyKad)
• Malaysian identity card number (MyKad) or passport number
• Date of birth and gender
• Full residential address in Malaysia
• An active Malaysian mobile number
• An active email address
• ID card image (for KYC verification purposes)

2.2 Financial & Transaction Data

• Malaysian bank account number and bank name
• Digital wallet information (Touch 'n Go eWallet, GrabPay, DuitNow, ShopeePay, Boost)
• Records of all deposits and withdrawals in Malaysian Ringgit (RM)
• Complete transaction history on the 918wallet platform
• Betting limits and betting history

2.3 Technical & Usage Data

• IP address and device information (device type, operating system, web browser)
• Access logs and login session data
• Games played and game statistics
• Cookie data and similar tracking technologies
• Geolocation information (state within Malaysia) based on IP

918wallet collects your personal data through several key channels:

• Account Registration: When you register a new account with 918wallet, you directly provide your basic identity and contact information.
• KYC Verification: During the identity verification process, you will be required to submit verification documents such as a copy of your MyKad or passport.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), or any other method, your transaction data is automatically recorded.
• Platform Usage: Technical data is collected automatically via cookies, server logs, and tracking technologies when you use the 918wallet platform.
• Communications: When you contact the 918wallet customer support team via live chat, email, or Telegram, the content of those communications is retained for reference and service improvement purposes.
• Third-Party Sources: In certain cases, 918wallet may receive data from authorised third-party identity verification providers to assist with the KYC process.

918wallet uses your personal data only for legitimate and transparent purposes. Below is the complete list of data use purposes at 918wallet:

1. Account Management: Creating, verifying, and managing your 918wallet account, including secure login and password management.
2. Identity Verification (KYC): Verifying that you meet the minimum age requirement (18 years old) and that your identity is genuine, to prevent fraud and ensure legal compliance.
3. Transaction Processing: Process all deposits and withdrawals securely and efficiently, including transferring funds to your e-wallet or bank account.
4. Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, or any unauthorised use of the 918wallet platform.
5. Legal Compliance: Fulfilling legal obligations under Malaysian law, including reporting to the relevant authorities when required.
6. Customer Support: Providing effective assistance when you contact the 918wallet support team.
7. Platform Improvements: Analyses usage patterns to improve the user experience, technical performance, and 918wallet's game offerings.
8. Service Communications: Sending you important notifications relating to your account, transactions, eligible bonuses, and policy updates.
9. Responsible Gaming: Monitors gaming patterns to identify signs of problem gambling and provide appropriate intervention.

918wallet never sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in certain limited circumstances, 918wallet may share your data with the following parties:

• Game Providers: Providers such as Pragmatic Play, PG Soft, and Evolution Gaming may receive the minimum information necessary for game maintenance. They are bound by strict confidentiality agreements with 918wallet.
• Payment Processors: To process transactions via Touch 'n Go, GrabPay, DuitNow, and other Malaysian banks, the necessary transaction information will be shared with the relevant payment processors.
• Identity Verification Provider: Third parties assisting with 918wallet's KYC process may receive your data solely for verification purposes.
• Legal Authorities: 918wallet will disclose data to Malaysian authorities (such as the police, courts, or regulatory agencies) when required by law or court order.
• Professional Advisors: Lawyers, accountants, or auditors bound by professional confidentiality obligations in specific contexts.

All third parties that receive data from 918wallet are bound by data protection agreements requiring them to safeguard your data at a level of security equal to or greater than that of 918wallet.

Your personal data security at 918wallet is protected by multiple layers of technology and security procedures:

• Data Encryption: All data stored and transmitted through the 918wallet platform uses encryption 256-bit SSL — the same encryption technology used by Malaysia's leading banks.
• Access Control: Access to 918wallet members' personal data is restricted to staff who require it to perform their duties. All access is logged and audited.
• Secure Servers: Data is stored on servers protected by strict physical and digital security controls, including firewalls, intrusion detection systems, and 24/7 monitoring.
• Data Backup: Member data is backed up regularly to prevent data loss due to technical failures.
• Retention Period: Active members' personal data is retained for the duration of active membership plus 7 years after account closure, in accordance with Malaysian legal requirements on financial record retention.

918wallet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the 918wallet website.

Types of Cookies We Use

• Strictly Necessary Cookies: Required for core 918wallet platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance & Analytics Cookies: Helps 918wallet understand how members use the platform so we can improve performance and the overall user experience. Data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, display settings, and favourite games to streamline your experience on the 918wallet platform.
• Security Cookies: Helps 918wallet detect suspicious activity and protect member accounts from unauthorised access.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 918wallet platform. For more information on managing cookies, please refer to your web browser's help documentation.

As a 918wallet member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. To exercise any of these rights, please contact us by email at support@918wallet.bet.

Game providers and service partners working with 918wallet may operate outside Malaysia. In such cases, data shared with them may be transferred overseas.

918wallet ensures that any transfer of personal data outside Malaysia only takes place when:

• The recipient country provides an adequate level of data protection;
• A binding data transfer agreement has been signed with the recipient, ensuring they adhere to data protection standards equivalent to Malaysia's PDPA; or
• You have given explicit consent for the transfer.

All of 918wallet's major game providers — including Evolution Gaming, Pragmatic Play, and PG Soft — operate under recognised international gaming licences and are subject to strict data protection requirements within their respective jurisdictions.

918wallet is an exclusive platform for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If 918wallet discovers that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will immediately:

• Closing the relevant account immediately;
• Deleting all collected personal data; and
• Returning all remaining funds to the original source (where applicable).

918wallet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or technological developments.

When material changes are made to this Privacy Policy, 918wallet will notify you via:

• An email notification to your registered email address;
• A clear notice on the 918wallet platform login page; and/or
• An in-account notice on your 918wallet account.

The "Updated" date at the top of this document will always reflect the date of the most recent revision. Continued use of the 918wallet platform after any amendments take effect will be deemed acceptance of the revised policy.

For any enquiries, concerns, or requests regarding your privacy and personal data protection at 918wallet, please contact us through the following channels: